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Honorary advisor
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Ambiguous terms, indeed. They could use that statement against anyone if they choose, it would seem, since some key parts of that statement are undefined.
So far, I guess my few returns have qualified for free return. I can imagine though, that if I made a habit of returning a lot of things, free return shipping would suddenly not be free for me anymore.
MACJR
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All that is necessary in order to make a return and avoid paying for return shipping is a valid excuse. For example, "Not as described". Amazon will never argue the fact.
If you buy something and simply change your mind about the purchase, and are honest about it, none of those valid excuses will apply on the return purchase form. You are in reality responsible for the merchants actual cost for shipping and handling and theoretically really should pay.
I feel personally that if the product is not as attractive in any way as I was lead to believe, then it's not as described and am entitled to return it cost free since I was mislead. I agree that this is a good policy and this is why we at Fiddlershop are so understanding regarding return shipping costs. It's an added expense and we are not happy when it happens, but it's a cost of doing business online. Fortunately, we get very few returns. There are plenty of other companies who offer the same benefit.
Amazon earns 15% of the merchants total sale regardless. It's easy for them to play the "we are generous" game when in fact they simply play a numbers game. If there are far fewer returns, the total shipping cost does not become an issue.
"The richest person is not the one who has the most,
but the one who needs the least."
Honorary advisor
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The first time I used Amazon free return shipping was because they had sent me a dead hard drive (something I found out later is very common because they just dump those hard drives out of a box and let them tumble about on a conveyor belt before they process them - GRRRR!).
That first return item was actually the second dead hard drive Amazon had sent me, but I had not discover the first hard drive was dead until it was too late to return it. It had been sitting on a shelf while I stocked up enough parts to build my current best PC (that took a few months). At least that hard drive was still under warranty, but I did have to pay shipping to the HDD manufacturer to get that hard drive replaced.
I no longer buy hard drives from Amazon.
The next item I returned was a phone system. It was built by what was once a reputable company, known for making high quality phones. Well, now in the 21st Century, they no longer make high quality products. It was trash. One of the batteries died within days of purchase, so I returned the whole cheap mess to Amazon. No issues.
The next item was violin polish. Amazon had sent it in a single piece of cardboard that wrapped around the item to be shipped. This left no space, and no protection for the bottle of violin polish. What I got was a bottle with polish squished out of it. So I asked to have that replaced.
The last item I returned was the replacement bottle of violin polish, but for a refund this time. I was done playing the squished product game.
They were all valid reasons for my returns.
I kinda have a love hate relationship with Amazon. I deal with them mostly because I need the best priced I can get. Some of these items are just too costly for my budget otherwise.
But no, I do not love how Amazon does business. I could list pages of beefs with how they do things.
MACJR
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