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Several people from this website shared their experiences with KK saying that they would replace or do exchange if their customers aren't satisfied with their products. However, i read their return policy, they do require a restocking fee of $69.99. I did not find the same policy on Amazon. Any body would like to share their experience with me? Thank you!
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That restocking fee is only on cellos. KKmusicstore has great customer service and if anything is wrong or if something is missing then call them and they will fix your problem.
How about shipping? With KK, you do have to pay for shipping when you return or asking for exchange of an item, don't you?
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KK Music has free shipping on all things that I know of. If you want to exchange I believe that it would still be free.
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I would imagine it would depend on why you are exchanging. If there is something wrong with the product they probably would not try to charge you.
"The richest person is not the one who has the most,
but the one who needs the least."
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Yeah, from what i know the shipping is free. I had a friend that got a viola set from them a little while ago. They forgot the rosin i think, and he contacted them and it was sent to him. He said it was free of charge.
ok, now, I double check amazon, all the cecilio violins they have are sold by KK
Music Store and Fulfilled by Amazon. Fulfillment by Amazon (FBA) is a service offers by amazon.com to sellers that lets them store their products in Amazon's own warehouses, and we directly pack, ship, and provide customer service for these items.
So,I'm trying to find out if I purchase a cecilio violin from amazon.com, could I still get customer service through kkmusicstore since all the cecilio violins on amazon.com are sold through their store? I sent kk an email but have not heard from them yet.
The reason I would choose to buy from amazon.com is I have gift certificates for amazon.com so that means I could purchase a violin without taking money out of my own pocket -- we are a single-income, low-income family, so the gift certificates would really help us a lot.
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Good idea pky. Hope it works out for you. It should in my opinion.
"The richest person is not the one who has the most,
but the one who needs the least."
Thanks. I would think it should, too. I really hope kk will still provide their service even if I purchase my violin from amazon.com. I read the FBA policy, too. It says they would be responsible for the return and exchange; however, they would refer the customers to the manufacturer.
I have purchased many non-Amazon items from Amazon without any problem.
Amazon is just a broker. A company like KK would most likely be reasonable to deal with OR Amazon could drop them if there were "'issues". Amazon, I'm sure does not want to inherit a bad reputation which is not theirs.
Sort of like being dropped from the Sears catalog when there was one OMG! IF KK would be a problem, complain to Amazon (cc: KK) but I think you will be OK without coming to that.
BUT ….. I've found that some will or will not accept Amazon certificates….which is no surprise.
I sent an email to KK and inquired them about Amazon.com vs. KK, here's a direct quote from kk's respond"
"If you purchase from Amazon, and there are any missing parts of items, you can contact us directly. If there are any damages or you want a refund, you will have to contact Amazon directly."
So, I'm going ahead to get my violins from amazon.com 
BTW, KK's responses were prompt, friendly, and helpful!
just placed my orders, keep my fingers crossed that I will get good ones. Wish me luck!
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Good luck!!!! 
"The richest person is not the one who has the most,
but the one who needs the least."
Okay, I was really excited -- I placed on july 27 around 10pm, the next day it said it was scheduled to be delivered on july 29 end of day. I was very excited and it did arrive around 3:30pm, so it took less than 42 hours! However, because of work, my daughter's swim lesson, and dinner, I didn't get to open the package until 9pm.
I opened mine first. The cvn 500 looks fine. All the assessories are present. There are a couple dints on the top, but I could accept that. The bridge was not line up with the notch of f holes, and the sound post seems to be too far in (almost beyond the inner side of the foot). and then I got suspecious -- there's a little pice of cork board type of material under the chin rest. Is this normal? I tried to tune it, the E string went "paak" and made me jump a little, didn't break, though. Because of the sound, I did not tune it to the right key, so they all sound a little lower than they should be. The strings seem soft.
Then i opened my daughter violin, which is supposed to be 1/8 size. The box seemed to have been retaped. As soon as i got hold of the violin, I felt something was wrong, it seemed pretty small. Then i compared my daughter's rental 1/8 violin, the cecilio was one inch shorter and it fits in the case loosely. The whole thing seems fine to me other than the size might not be right, the notches on f holes were not distinctive, and there's a piece of cork board type on the chin rest clip on the back. Sound post seems to be in the correct spot, too.
All three bows seem to be cheaply made but okay to me; part of the grip is spongy rubber and part of it is alumnium. the hair didn't seem like they are real horse tail hair, they are very fine. But, could synthetic hair really be used to play violin?
Over all, if the size was right i would have been more excited. I guess i will have to have someone to set it up for me.
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pky said:
Okay, I was really excited — I placed on july 27 around 10pm, the next day it said it was scheduled to be delivered on july 29 end of day. I was very excited and it did arrive around 3:30pm, so it took less than 42 hours! However, because of work, my daughter's swim lesson, and dinner, I didn't get to open the package until 9pm.
I opened mine first. The cvn 500 looks fine. All the assessories are present. There are a couple dints on the top, but I could accept that. The bridge was not line up with the notch of f holes, and the sound post seems to be too far in (almost beyond the inner side of the foot). and then I got suspecious — there's a little pice of cork board type of material under the chin rest. Is this normal? I tried to tune it, the E string went "paak" and made me jump a little, didn't break, though. Because of the sound, I did not tune it to the right key, so they all sound a little lower than they should be. The strings seem soft.
Then i opened my daughter violin, which is supposed to be 1/8 size. The box seemed to have been retaped. As soon as i got hold of the violin, I felt something was wrong, it seemed pretty small. Then i compared my daughter's rental 1/8 violin, the cecilio was one inch shorter and it fits in the case loosely. The whole thing seems fine to me other than the size might not be right, the notches on f holes were not distinctive, and there's a piece of cork board type on the chin rest clip on the back. Sound post seems to be in the correct spot, too.
All three bows seem to be cheaply made but okay to me; part of the grip is spongy rubber and part of it is alumnium. the hair didn't seem like they are real horse tail hair, they are very fine. But, could synthetic hair really be used to play violin?
Over all, if the size was right i would have been more excited. I guess i will have to have someone to set it up for me.
the cork material you are talking about, is it on the bottom of the chin rest that makes contact with the violin? if so, then that is normal, its mainly to just keep the chin rest from scratching the fiddle and to help it grip the instruments and not slide everywhere.
I went on line to search on violin sizes. It says for a 1/8 violin, the body length is 10" and the total length is 17". Okay, the rented 1/8 does have those measurement, but for the cecilio 1/8, the body measuress 10" but narrower than the rented one, and the total length is 16". Now, i don't know if there was a mistake while making this violin or they just put a smaller size (1/10) in a 1/8 case. However, a 1/10 violin should measure 9"/16".
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pky said:
Thanks, Kakashi!
pky said:
I went on line to search on violin sizes. It says for a 1/8 violin, the body length is 10" and the total length is 17". Okay, the rented 1/8 does have those measurement, but for the cecilio 1/8, the body measuress 10" but narrower than the rented one, and the total length is 16". Now, i don't know if there was a mistake while making this violin or they just put a smaller size (1/10) in a 1/8 case. However, a 1/10 violin should measure 9"/16".
no problem 
and as for the violin with the mixed dimensions, I really have no idea what that could be about, they could have just given you either a slightly larger violin case, or a slightly smaller violin...at least that's what I think
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First of all, all violins make noises when you tune them up. Don't be scared, just do a little at a time and check that the bridge is straight often in the process.
There is no way that a violin can be sent without the possibility of the bridge or sound-post moving during the shipping. Unfortunately packages get thrown around and this will happen. I do feel however that they could include instructions on how to properly re-tune and set the equipment.
As far as the 1/8 size violin being too small, I agree with you that they might have put a 1/10 size in that case by mistake. Why don't you check your daughters size to see if getting a 1/4 violin might be better since you must have it exchanged anyway.
Measure from the middle of the left palm to the neck, with left arm and hand fully extended outwards.
Arm length 17.6" - 20" = 1/4 size violin
17.1" - 17.5 = 1/8 size
Remember that kids grow so if she is close you could go with 1/4 size.
Good luck,
"The richest person is not the one who has the most,
but the one who needs the least."
my daughter's arm length from neck to wrist is 16.25 ~16.5, from neck to mid palm is 17.7. She has big hands (and big feet as well). I don't know how exact my measurement is and what is the error of my measuring tape, though. Anyway, I guess I could get her a 1/4 violin. Thank you fiddlerman!
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