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(2 votes) 
As many of the forum member's know, I recently had my Fiddlerman carbon fiber bow break near the tip. Without calling or e-mailing the F/S, I packed the bow in it's original PVC tube and returned it with a note saying maybe they or the Mfg. could figure out why it broke at the tip / head, hoping it may help in the future figuring out why the carbon fiber broke.
I wasn't asking for a replacement or for a refund. When I checked my e-mail on Monday evening, there was a notice from "Fiddlershop" that a package had been sent. Yesterday ( Tuesday ) I called Mike at F/S to explain that I wasn't asking for another bow or refund. Michael told me that he and Pierre had read my note and that sending me a new bow would be the right thing to do.
I'd like to thank Michael and Pierre (publicly) for their outstanding service and I will continue to do business with the "Fiddlershop".
Thanks again guys.
Ken.
Honorary advisor
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I think Mike and Pierre are second to none in customer service.
Duane
"Violin is one of the joys of my life."
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HDuaneaz said
I think Mike and Pierre are second to none in customer service.
Agreed!
Fiddlestix said
I'd like to thank Michael and Pierre (publicly) for their outstanding service and I will continue to do business with the "Fiddlershop".
Just ordered my FM CF bow a few days ago and had an order issue. Mike got it cleared up and sorted in an instant! Can't wait for it to get here and start playing with a straight bow and knowing that there's a shop who cares standing behind their products means the world these days. Thank you on this end as well!
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