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The Fiddlershop
An outstanding company.
Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 (2 votes) 
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Fiddlestix
Michigan, USA
King
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January 8, 2014 - 9:46 am
Member Since: January 21, 2012
Forum Posts: 2647
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As many of the forum member's know, I recently had my Fiddlerman carbon fiber bow break near the tip. Without calling  or e-mailing the F/S, I packed the bow in it's original PVC tube and returned it with a note saying maybe they or the Mfg. could figure out why it broke at the tip / head, hoping it may help in the future figuring out why the carbon fiber broke.

I wasn't asking for a replacement or for a refund. When I checked my e-mail on Monday evening, there was a notice from "Fiddlershop" that a package had been sent. Yesterday ( Tuesday ) I called Mike at F/S to explain that I wasn't asking for another bow or refund. Michael told me that he and Pierre had read my note and that sending me a new bow would be the right thing to do.

I'd like to thank Michael and Pierre (publicly) for their outstanding service and I will continue to do business with the "Fiddlershop".

Thanks again guys.

 

Ken.

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HDuaneaz
Chandler, Arizona
Honorary advisor
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January 9, 2014 - 12:11 am
Member Since: February 27, 2013
Forum Posts: 239
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I think Mike and Pierre are second to none in customer service.

Duane

 

"Violin is one of the joys of my life."

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FiddleDetroit
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January 9, 2014 - 12:56 am
Member Since: January 19, 2013
Forum Posts: 113
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HDuaneaz said
I think Mike and Pierre are second to none in customer service.

Agreed!  

 

Fiddlestix said

I'd like to thank Michael and Pierre (publicly) for their outstanding service and I will continue to do business with the "Fiddlershop".

Just ordered my FM CF bow a few days ago and had an order issue.  Mike got it cleared up and sorted in an instant!  Can't wait for it to get here and start playing with a straight bow and knowing that there's a shop who cares standing behind their products means the world these days.  Thank  you on this end as well!

 

 

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Fiddlerman
Fort Lauderdale
January 9, 2014 - 4:13 pm
Member Since: September 26, 2010
Forum Posts: 14601

Thanks guys. We do take pride in our customer service and I'm really happy that it pays off. :-)

"The richest person is not the one who has the most,
but the one who needs the least."

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