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New Artist Violin Defect?
Advice needed...
Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 Topic Rating: 5 (2 votes) 
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Stewie
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February 25, 2020 - 8:35 am
Member Since: February 13, 2020
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I've just received my new Artist violin and immediately noticed the metal brace under the tailgut is showing signs of corrosion.

Should this item be returned? Or is this considered normal wear and tear? Can it be fixed?

P1000323.JPGImage Enlarger

 

Thanks

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Fran
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February 25, 2020 - 9:19 am
Member Since: June 8, 2016
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you could call Fiddlerman shop about it.  See what they say

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cid
February 25, 2020 - 10:22 am
Member Since: December 26, 2018
Forum Posts: 2158
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As Fran said, you should contact the Fiddlershop.

Viola Time! 

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Fiddlerman
Fort Lauderdale
February 25, 2020 - 10:47 am
Member Since: September 26, 2010
Forum Posts: 15181

Stewie said
I've just received my new Artist violin and immediately noticed the metal brace under the tailgut is showing signs of corrosion.

Hey Stewie. I'll admit that the varnish doesn't look great on that saddle. However, it's not corrosion and you have nothing to worry about. I can guarantee that if you ever have an issue with the saddle we would change it... The saddle is made of Ebony. There are so many grades of Ebony that sometimes the makers color them. I didn't notice that bad coloring job on your instrument when it got shipped. Someone at Fiddlershop, if not me, always plays and tests all instruments before shipping. Call support and we'll take care of you. 

Should this item be returned? Or is this considered normal wear and tear? Can it be fixed?

We could clean off the varnish (color) and dye it properly if desired, or offer a store credit to compensate for the flaw. Give us a call at (954)530-5999

"The richest person is not the one who has the most,
but the one who needs the least."

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Stewie
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February 25, 2020 - 11:09 am
Member Since: February 13, 2020
Forum Posts: 2
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Fiddlerman said

Stewie said

I've just received my new Artist violin and immediately noticed the metal brace under the tailgut is showing signs of corrosion.

Hey Stewie. I'll admit that the varnish doesn't look great on that saddle. However, it's not corrosion and you have nothing to worry about. I can guarantee that if you ever have an issue with the saddle we would change it... The saddle is made of Ebony. There are so many grades of Ebony that sometimes the makers color them. I didn't notice that bad coloring job on your instrument when it got shipped. Someone at Fiddlershop, if not me, always plays and tests all instruments before shipping. Call support and we'll take care of you. 

Should this item be returned? Or is this considered normal wear and tear? Can it be fixed?

We could clean off the varnish (color) and dye it properly if desired, or offer a store credit to compensate for the flaw. Give us a call at (954)530-5999

  

Oh, it's just varnish on ebony? I thought it was rusting metal.

OK, I can live with that. I'll just let it fall off.

Thanks

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cid
February 25, 2020 - 11:11 am
Member Since: December 26, 2018
Forum Posts: 2158
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@Stewie I actually like it. It gives it a certain amount of,chrctwr,relly. I looked t it again, and I still like it. 

Viola Time! 

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