I think thats great Cid - why not I say, nice to hear about a company that does that, actually listens and helps the customer. Of course, I think we are a little spoilt here as we have fiddlershop!!!
Now I'm guessing you have found your dream cello strings, and they probably got a customer for life, congratulations!
Way to go @Mouse - that's the way to do it, and awesome on the new set of strings, it seems they suit your requirement ! Enjoy !
I recently contacted D'Addario with a quick question regarding their octave string set for violin - equally awesome service ( although no free issue ! ) - responded within one hour with the detailed technical information I needed...
It's always the best plan to go directly to the horses mouth - and even better when there is a meaningful and pertinent response !!!! Absolutely...
I seriously recommend not copying my mistakes. D'oh -
Please make your own, different mistakes, and help us all learn :-)