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Receive my free strings. The story...
I received a free set of Jargar Superior strings in return for a review...
Topic Rating: 0 Topic Rating: 0 Topic Rating: 0 Topic Rating: 0 Topic Rating: 0 Topic Rating: 0 (0 votes) 
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cid
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June 3, 2019 - 11:12 pm
Member Since: December 26, 2018
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Well, I have been busy today. I will tell you about my cello strings first. You all have heard me say how much I love the warm mellow, sounding instruments. I was reading up on strings, being aware that the instrument and its setup plays a major role, I am very much aware of that.

I found an article in Jagar Superior strings. I had them on a very bright viola before and loved how they mellowed and warmed it down. My issue was the conflicting description. It was described as a warm string and the next sentence said it was brilliant. Huh? Found a review and it was more or less stated that way, but not in those words. Again, “huh?”

I decided to go to the Jagar site. It mentioned something about how warm the strings sound, etc. then it mentioned “brilliant”.

I am one for going right to the horses mouth for answers to questions. I wrote to Jargar. I told them what strings were currently on my cello. I told them what I liked and didn’t like. I told them I like them, but was just looking around for ideas on warmer sounding strings. I told them that I loved Jargar Classic on a viola that was on the bright side, but they were just the classic Jargar, not Superior. I also stressed that I was not buying at the moment, but tend to look and take notes for when I do want new strings.

I  told them I was confused by the warm and brilliant description. I received an email back. Erik told me he has asked them to change that because a lot of people get confused. He told me what they are trying to say. He also said that he would send me a set of Jargar Superior cello strings free in return for sending him my thoughts of them after using them. I agreed.

I received a free set of Jargar Superior Cello Strings today. So far, I absolutely love them. I can understand the warm and brilliant description being used together. They are a nice warm sound, even the “A” string, but they are not muted and hard to hear the individual notes. Often, when I have used warm mellow strings, the tone was indeed warm and mellow, but the notes were muted or mushy. These are actually warm and brilliant. This was my first day using them, I am hoping they continue.

So, I went to the horses mouth and got an answer and a free set of strings, except for the payment of a review, which I would have sent him as customer feedback about the strings, anyway. It was half of my good day.

It is late and I have to call my daughter, so I will write about the other half of the good day tomorrow.

I know this is the break rom and not the cello section. Was not sure where to put this because the point is, if you have a question, go to the horses mouth. So, this would apply to cello and violin and viola, hence the breakroom.

They call me, “Mellow Cello” 

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GregW
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June 4, 2019 - 1:19 am
Member Since: February 10, 2019
Forum Posts: 263
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Pretty darn cool @cid!  I don't know a thing about cello but it sounds like you got hold of some good strings and a good customer service rep.  Interesting story.  Nice they sent you some free strings and corrected their descriptions.

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MoonShadows
Stroudsburg, PA
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June 4, 2019 - 5:10 am
Member Since: January 30, 2019
Forum Posts: 392
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Wow, that's great, @cid 

I'm sure they appreciate your feedback. Enjoy the new strings.

Jim

Fiddling for Older Folks - Adventures in Learning to Play the Fiddle as an Adult

The Friends of the Sons of Liberty - Three Inspiring Young Men playing Early American Fiddle Music 

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cid
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June 4, 2019 - 7:45 am
Member Since: December 26, 2018
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@GregW I should clarify. Erik said he has repeatedly told them to word it differently because it is confusing. They have not done so. I understand what it means now that I have heard them and other warm strings, but, their description really should be worded differently. The dealers get their descriptions from the manufacturers, I believe. 

Keeping my fingers crossed that they still sound great on Belle today. 

Later today, I will post my other activity from yesterday. It was a good day.

They call me, “Mellow Cello” 

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Mimi Aysha
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June 4, 2019 - 8:55 am
Member Since: April 26, 2012
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I think thats great Cid - why not I say, nice to hear about a company that does that, actually listens and helps the customer. Of course, I think we are a little spoilt here as we have fiddlershop!!! 

Now I'm guessing you have found your dream cello strings, and they probably got a customer for life, congratulations! 

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BillyG
Brora, North-east Scotland
June 4, 2019 - 10:51 am
Member Since: March 22, 2014
Forum Posts: 2921
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Way to go @cid - that's the way to do it, and awesome on the new set of strings, it seems they suit your requirement !   Enjoy !

I recently contacted D'Addario with a quick question regarding their octave string set for violin - equally awesome service ( although no free issue ! ) - responded within one hour with the detailed technical information I needed...

It's always the best plan to go directly to the horses mouth - and even better when there is a meaningful and pertinent response !!!!  Absolutely...

I seriously recommend not copying my mistakes. D'oh - guntohead.JPG

Please make your own, different mistakes, and help us all learn :-)

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