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Intentional open seams on new violin..????!!!
Bought violin from an violin shop online based here on US. Two have seams.
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rheya
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April 3, 2015 - 1:53 pm
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Christine (moonlitday) said
Hi Rheya, 

 

I could see this happening if you bought perhaps an older instrument. But this is supposed to be brand new? I agree with Uzi, I'd send it back for a full refund and shop elsewhere. Open seams not acceptable for a brand new instrument - and what's going to happen as the instrument ages? If you get a dry season are they going to expand more? The comment alone about it being normal and allowing more resonance is utter bs - or likely an untrained employee. Either way, I wouldn't be happy. Sorry you've had such a poor experience; this journey is supposed to be a fun one!

Hello Christine,

I agree with you. I am now worried how long their instruments will hold up since this one is new. My first eperience with them is when I bought their Carpini g2, it was a beautiful, it has some cosmetic issue but it wasn't bad at all.Also one of the reasons why I bought it is because I like their trade in policy. My goal was to purchase their higher level violin but I couldn't afford it that time. The bow it came with was pre-rosined. The bow had a crack on it. I sent them a pic of it just to make sure it won't be charge on me. I was told that it was okay to be used.

Anyway, I didn't use the bow and as I don't want to have trouble when I trade it in. I bought different bow from ebay which I used the entire time I was using the Carpini G2. then About two months I decided to pay the remaining balance I had to get my hands on their higher level violin.

Now I am worried not getting anything at all after all of the payments I made. I've talked to three different people and still haven't received the return shipping label they said they will send me. I asked someone via their chat also if I have to call and purchase one but they told me, no need for that since it was them who made a mistake.

I still have the violin and waiting for their reply. The anxiety I feel overwhelms me. I just wanted this whole thing over and move on.

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rheya
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April 3, 2015 - 1:57 pm
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ElisaDalViolin said
I don't like the look of it (especially below the end bottom) but worse than the seams, it's the comment itself. I agree with the others. Send it back for a full refund, if you can. I hope this will be solved quickly and in the best way possible. 

Yes, I hope I can get my money back. Talking to them over and over again makes me feel like I won't be able to get it. There seems to be a communication prob their when problems like mine occurs, I am not sure, maybe it is just me? I have talked to three different people already. This is getting stressful.

The person who made that open seam comment is their fiddle expert. She apologized for it.

Also, now I can return the violin. I purchased a label from them. 

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Fiddlerman
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April 5, 2015 - 10:34 pm
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Glad that you are able to return it. Congratulations. :)

"The richest person is not the one who has the most,
but the one who needs the least."

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rheya
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April 8, 2015 - 11:15 pm
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Fiddlerman said
Glad that you are able to return it. Congratulations. :)

Thanks. But for now, I am still waiting to see if they are going to give me a refund or a store credit (not what I want) as I am hoping to shop somewhere else after my experience with their instruments. Still waiting....

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Schaick
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April 9, 2015 - 8:23 am
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I am curious is this the same Kennedy violin that spammed the site awhile back? https://fiddlerman.com/forum/r.....wa/#p56406

Violinist start date -  May 2013  

Fiddler start date - May 2014

FIDDLE- Gift from a dear friend. A 1930-40 german copy, of a french copy of a Stradivarius.  BOW - $50 carbon fiber. Strings - Dominants with E Pirastro Gold string.

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Uzi
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April 9, 2015 - 9:29 am
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Yes

A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort. ~Herm Albright

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pky
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April 19, 2015 - 4:02 pm
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two ways to check open seams:

1. use flash light to shine from f holes (doing it in the dark). This is good to check/confirm visible open seam.

2. use your knuckle to knock on the edge of your violin - front and back. If there's no open seam, the sound should be consistent; if there's open seam, you could definitely hear a louder sound that is not consistent to other area where there's no open seam.

Usually when there's open seam, your violin will sound weird, just like when your strings is about to break you will be hearing sound that's different when the string is intact/perfect.

I don't think I would care too much about the seam at end button would because there's an end block there, unless like someone said the end block is splitting, but if so, you will see crack on top or on the back of the violin because when the end block splits it will pull the wood apart, too. just my one cent opinion.

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EricBluegrassFiddle
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April 30, 2015 - 4:02 pm
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This can also sometimes happen if they use "green wood" in the construction of the Violin.

Violin Spruce and Maple tonewood after it's been cut generally needs to air dry for at least a few good years ( sometimes more ) before they should use it in the construction of a Violin. Sometimes they "kiln" dry the wood in specially designed, air tight chambers or dry rooms to speed up the process. This process, actually causes the wood to harden and "shrink" down to a point where any remaining moisture left in the wood from being recently "alive" is dried out of the fibers of the wood. This way when they use it to build a Violin, the wood is more stable, less prone to warping, harder, stiffer and also is frankly easier to carve because it's just not so spongy like when it's recently cut.

In some Chinese shops I've read this can be an issue sometimes with the lower-end Violins because of such incredibly high production demand, busy production schedules or simple mix ups. People make mistakes and sometimes QC messes up and they'll inadvertantly use wood that probably hadn't dried enough. So, what happens is when they use this green or "greener" wood and build it, (Violin) after a period of a few months or so, the tops, or backs, or ribs begin to shrink or "move" some due to the fact that the wood wasn't sufficiently dried enough initially. This causes little openings in the "hide glue" in the seams, or even open seams. In some extreme cases the Violin literally comes "undone" in spots, but usually it's just little seams or spots like what your Violin was showing. Even so, it doesn't mean necessarily that the Fiddle is bad, quite the contrary. Sometimes just a bit of glue in spots is all that's needed to close it up. Or, it can be left to dry for a long period and then return and pop the top to reglue or close the seam after the wood has finally dried and stabilized. However, during this time, your out an instrument, and, the repair won't necessarily be cheap. When it's bad is when the green wood shrinks so drastically that it splits the top or creates soundpost cracks or other structural issues that end up being more costly to repair than the instrument is really worth.

Even so, their statement about this being acceptable and normal was surprising and "unacceptable" and untrue just like Fiddlerman said. That was potentially missleading and in my opinion they did it because they didn't want to deal with the issue and eat the cost of having to have a Violin that they now "couldn't" sell returned. They should offer you an apology for that at the very least and a replacement. They screwed up period and the response was unaccpetable and poor customer service. I guarantee you if the Fiddle had been a 2K plus Violin or a more expensive instrument, their response would've been very different. Just my opinion. They just wanted to shrug it off and hoped you'd buy their false explanation. Very dissapointing....frankly I would've expected better.

However, sometimes what can also happen, and isn't the shop or luthiers fault is that if a Violin is built in an area of high humidity for example, and then get's shipped to an area that has a much lower continual humidity, the same thing can happen. Wood moves and shrinks and dries and extreme changes in temp/humidity can cause this as well. So, it's hard to say but I'd personally say it's one of these two possibilities as most likely. I mean, if they used green wood, this was def a QC issue at the very least of one that "got away" which does happen sometimes.

" I just keep telling myself...."It's all about becoming one with your bow"

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