Please visit this page and "vote up" our UPC code identifying our bow. We are having problems with a fraudulent company trying to take over our Fiddlerman Bow on Amazon. Thanks for your help!!!
For 3 weeks we have not been able to sell one single bow. We are working with Amazon support teams but their research takes forever.
Here is an Amazon forum post by, "Isabella" on Nov. 6, 2012.
Don't know if means anything or not.
Important updates to Product Detail Page Guidelines
It specifically states:
Unless you are the creator of an ASIN, you may not
- change its brand or manufacturer name; or
- add a brand or manufacturer name (i.e., where the ASIN was created without a brand or manufacturer as a ‘no-name’ or generic product), either in the respective data fields, the ASIN title, the product description, or any product pictures.
If you wish to sell a product under a different trademark (i.e., brand or manufacturer name) to that of an existing ASIN (or where an existing ASIN has been created without a brand or manufacturer), do not change the existing ASIN. Instead, create a new ASIN for that trademarked product.
If you believe that the brand or manufacturer name on an existing ASIN is incorrect, please contact Seller Support and provide all available evidence to support your position
When creating a product detail page, provide only information that pertains to the features of the product in general, not the condition of your particular item. Product detail pages may be used by any other seller to list the same product. When listing an item for sale, sellers must use the offer listing pipeline. Within the offer listing process, sellers are given an opportunity to note the condition, quantity and price of their item, along with other details that are relevant to a specific listing.
It would therefore seem that Amazon are trying to address this issue that arises time and again. How they police/enforce it is ofc another matter.
Here are some of the letters that "Fiddlershhop" posted to the "Amazon" forum.
I hope I'm not stepping out of line by posting these, but I guess they are they for all to read.
Good luck, Pierre, I hope you can resolve this issue.
I voted up your upc code. There is also a listing on amazon for the Fiddlerman Viola bow. The description says best bow under $100 and lists the price as 226.69. Here's the link.
The way Amazon is handling this is baffling. Especially since the way the page looks at a glance is like they only changed the picture and the item name in the title. The item description is all still for the Fiddlerman bow, mentioning it by name several times. Amazon shouldn't make it so easy for people to hijack listings like this, yet so hard to fix.
World's Okayest Fiddler
OK, voted. However, first off Cresent is a tool company, specifically wrenches. Notice that the "by" thing says "Crecsent," but the "Ships and sold by is: Crescentwarehouse. That's not the same company. If you click on Cresentwarehouse in the listing it will take you to a place where you can see their storefront and listing for the bow.
Clearly, they are selling counterfeit bows and have lifted your text verbatim from your ad. A cease and desist letter would probably be step one, but you will probably need to ask an attorney about the best way to proceed and who knows if they are even located in the U. S. There is a link on the storefront to contact the seller if you think that might help.
Yours is probably not the only trademark they are violating. For example, http://www.crescentwarehouse.com. It might be worth contacting these folks and see if the Crescent Warehouse in L. A. is the company that is responsible for this. If not, then they may be interested in knowing that their name is being used for scamming Amazon customers.
You might want to check this one out too.
I see buyer comments frequently on Amazon stating that the buyers received counterfeit items. Here's a case that's easy to identify and I'm quite surprised that Amazon either lacks the skill or the will to correct these issues promptly.
Here's an example of Crescent (The actual Crescent company) itself being ripped off:
Here's an interesting article about Amazon's inability to detect counterfeiters.
I hope you get this straightened out.
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort. ~Herm Albright
...From what I can understand, the bow must be coming from China even though it is showing as an American company. In other words, more violations. They are drop shipping their products from China...
Now didn't Walmart recently just get their names splashed on the news for doing this same exact thing? Have you looked into filing a complaint FTC and your local AG?